A. HOW TO USE OUR WEBSITE?

  • Customer must be at least 18 years old or under the supervision of your parents or legal guardians to access our website.
  • We grant you the right to use and access the Website for shopping on the Website in accordance with specified terms and conditions.
  • It is strictly forbidden to use any part of the Website for commercial purposes or on behalf of any third party without Daily Aqua’s consent in writing. In case of breaching any terms herein, we reserve the right to immediately revoke and/or deny your access to our Website in any legal manner without prior notice.
  • The purpose of uploading product information on the Website is for reference before the Customer purchases order.
  • Customer must register their account with verified credentials of themselves and update upon changes. Customer must be responsible for their password, account, and activities on the Website. In addition, the customer is responsible for immediately informing Daily Aqua when their account is illegally accessed, used and/or taken.
  • Daily Aqua is not, either directly or indirectly, responsible for any loss or damage caused by non-compliance with this policy.

B. WARRANTY POLICY

B1. WARRANTY CONDITIONS:

Free warranty for products with these conditions:

  • Defective product from the manufacturer
  • Warranty period is available

Warranty cases that may arise fee:

  • If you break one of the warranty conditions in Section 1.
  • The product is opened/damaged on purpose.
  • The product has been repaired by other service centers or personnel.
  • Damage of product belongs to the customer and damage does not belong to the competence of the manufacturer.

B2. WARRANTY CENTER:

Please contact us via our website or via hotline: 0898 876 382 to apply for warranty services.

If the product is purchased and delivered from Sellers, please contact directly Sellers for the warranty support.

B3. WARRANTY PERIOD:

Daily Aqua offers a warranty for a period of 6 months from the date of purchase.

The warranty process may take about 3 – 5 days.

C. TRANSACTION TERMS

Transaction process: The shopping process of the customer will take place in the following order:

Option 1: Online payment (via account or credit card)

Step 1: Customer places the order, provides information.

Step 2: Customer makes the payment in advance.

Step 3: Daily Aqua or Seller receives, confirms the order and starts shipping.

Step 4: Customer checks and receives the order.

Option 2: Payment by cash

Step 1: Customer places the order, provides information.

Step 2: Daily Aqua receives the order.

Step 3: Daily Aqua confirms customer information (via phone or message or email).

Step 4: Daily Aqua or Seller starts shipping.

Step 5: Customer receives the order and makes payment.

*In addition, the transaction E-receipt will be sent to customer’s email or customer can look up transaction history when logging into their account on the Website.

D. PRICE

The price listed on the Website is final. Price is subject to change depending on the time and applicable promotion program. Delivery and/or additional fulfillment fee (if applicable), will be clearly displayed on the checkout page when the order is placed.

E. DELIVERY TERMS

Daily Aqua offers free shipping for all orders from VND 1,000,000 and above.

Shipping fee:

  • VND 35,000 for orders under VND 1,000,000 in HCMC and in Southern Vietnam
  • VND 40,000 for orders under VND 1,000,000 in Central Vietnam and in Northern Vietnam.

Delivery time:

  • 2 – 4 days for orders in HCMC and in Southern Vietnam.
  • 3 – 5 days for orders in Central and Northern Vietnam.

Please contact and provide us your order number if you want to:

  • Track your delivery
  • Rearrange the date and time of delivery

(Our hotline: 0898 876 382)

F. FEEDBACK

Daily Aqua welcomes information and feedback from our customers which will enable Daily Aqua to improve the quality of service. Please feel free to let us know your feedback via our website, email, or hotline.